Field Engineer at Kontz Engineering Limited

Location: Ojodu Berger, Lagos

Job Describtion

• You will performs on time and accurate Preventative Maintenance in the various modalities of equipment.
• You will be aware of and follows all Field Modification Instructions (FMI) and/or Instrument Service Information (ISI) bulletins.
• You will work with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques and be responsible for driving customer satisfaction through Service Excellence. Responsibilities
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.

Qualifications

• Associate's Degree or Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or related field with 3 - 5 years work experience.
• Experience with Web applications as well as Microsoft suite of products.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• Be able to comply with all customer access policies.
• Must be able to lift, carry, push, and pull up to assigned loads, unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

Salary
N40,000 - N50,000 monthly.