Field Engineer at Awoof Berekete

Job Summary

• To ensure that products are repaired/maintained according to laid down company procedures.

Responsibilities

• Repair of inverter board, AVR and other electrical/electronic devices up to PCB level using soldering machine.
• Complete routine and non-routine maintenance i.e. Inverter, etc.
• Attend to all complaints as relating to technical faults on all the products.
• Receive incoming defective products from RMA officer.
• Verify all returned products to ascertain the defectiveness of the product.
• Diagnose the product to confirm the fault and proffer solutions.
• Clarify with the customer, if necessary, the fault to confirm the product faults before repairs.
• Carry out the repairs of the defective product base on the diagnosis and other discovered problem.
• Document the repairs’ part used for billing by the RMA officer.
• Test the repaired product(s) to confirm the product proper functions.
• Perform other function assigned.

Objective:

• To effect repairs/maintenance of company products.

Key Performance Indicators

• Achievement of targets.
• Volume and Quality of repairs.
• Timely completion of routine and non-routine repairs.
• Positive attitude to work.
• Adherence to company rules, policies and procedures.

Requirements

• Minimum of OND/NABTEB or equivalent in Electrical/Electronics Engineering.
• 2-4 years of relevant and progressive experience.
• Good business communication (including written and verbal) skills.
• Expert presentation and interpersonal skills.
• Good carriage, professional appearance and outlook to work.
• Strong business ethics.

Competency Required:
Skills:

• Repair of electrical/ electronic devices.
• Problem solving/Troubleshooting.
• Strong interpersonal skills
• Soldering of PCB skills.

Knowledge:

• Electrical Installation.
• Customer Service.
• Product knowledge.
• Inverter, Battery, Solar & Stabilizers (AVR).

Attitude:

• Result Orientation.
• Positive Mindset.
• Self-Starter.
• Hardworking.
• Adaptive & Flexible.
• Team worker.
• Models company ideals.