Field Debt Recovery Officer at SeedStars Academy

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one are what you desire, then you might be the right fit for us!
• We are currently seeking passionate individuals with a flair for business verification / credit recovery to join our team in Lagos, Nigeria. Your main responsibility is to verify business locations and ensure that our customers make payments on time while working closely with other teams together.
• Moreover, you will also be accountable for improving our overall collections rate. The Business verification/ Credit Recovery Officer will report to the Head of Debt Recovery.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Key Responsibilities

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire about their payment status
• Decide regularly which loans may be terminated and supervise the termination process
• Look after insolvent borrowers in the context of e.g. administration, liquidation, debt management plan as well as bankruptcy
• Enhancing the debt recovery process and working with the internal team and external collection agencies, integration with the Customer Support unit
• Introducing debt recovery initiatives to test new ideas aiming at lowering defaults, by leveraging data and technology
• Preparation of reports, providing insights based on data analysis and identification of patterns
• Regularly review the communication in use in order to achieve efficiency and effectiveness

Your Profile

• A University Degree in any related field is preferred.
• 1 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Apt in negotiating and persuading
• Young, smart, and hungry for achieving extraordinary results
• Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
• Excellent collaborator and team player
• Excellent communication skills, both oral and written
• Good grammar, spelling, and punctuation
• Proficiency in Excel and PowerPoint
• Must have completed the mandatory NYSC program or have an exemption letter.

Benefits and Perks

• Coaching opportunities and learning Financial Technology from the best
• Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
• Regular get-togethers like team events, etc.
• Flexible working hours and offsite work arrangements
• Pension, life, and health insurance schemes
• A high degree of autonomy, flat hierarchy, open communication and get shit done attitude
• Pension, life, and health insurance schemes
• Flexible working hours.