Raven is a forward-thinking financial institution committed to providing innovative banking solutions to meet the needs of our diverse customer base. We are fast expanding, promoting our cutting-edge Bankbox product.
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We are seeking a proactive, results-driven, and highly organized Fuel Credit Supervisor to oversee the day-to-day operations of the Fuel Credit Programme across assigned locations.
The successful candidate will be responsible for driving customer acquisition, supervising Fuel Credit Officers and Direct Sales Agents, ensuring timely loan recoveries, maintaining portfolio quality, and delivering operational excellence while building strong relationships with transport stakeholders.
Key Responsibilities
Supervise, coach, and monitor the performance of Fuel Credit Officers and Direct Sales Agents to ensure the achievement of assigned business, portfolio, and recovery targets.
Drive customer acquisition by overseeing the processing of fuel credit requests, loan disbursements, and timely recovery of outstanding repayments in line with the Company's credit policies.
Establish and operationalize new parks in collaboration with Park Authorities and Transport Unions to support business expansion and seamless programme implementation.
Coordinate the onboarding of commercial drivers, ensuring compliance with KYC, operational requirements, and programme guidelines.
Manage the onboarding and engagement of partner fuel stations to ensure uninterrupted fuel accessibility for registered drivers.
Monitor field operations to ensure compliance with operational procedures, service standards, and reporting requirements across all assigned locations.
Train, mentor, and support team members on Fuel Credit operations, customer engagement, loan recovery processes, and operational best practices.
Build and maintain productive relationships with transport unions, park executives, fleet owners, fuel station partners, and other key stakeholders.
Monitor portfolio performance, identify repayment risks, and implement proactive strategies to minimize defaults and improve portfolio quality.
Prepare and submit periodic operational, portfolio, recovery, and performance reports, providing management with actionable insights and recommendations.
Perform any other duties assigned in support of the Company's operational and strategic objectives.
Requirements
Candidates should possess an HND / OND qualification with 3 - 5 years work experience.
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