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  • Posted: Aug 26, 2021
    Deadline: Sep 15, 2021
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  • Vivid-Tech solutions and services is Nigeria's foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today's global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) Solutions specifically tailored to meet the needs of our clients.
    Read more about this company

     

    Female Customer Support Officer

    Location: Surulere, Lagos

    Responsibilities

    • Ensure prompt response to customers' requests and inquiries at all times and across all channels
    • Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
    • Ensure customer satisfaction and provide professional customer support.
    • Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
    • Enlighten customers about the company's products and services aimed at promoting customer satisfaction and continuous patronage
    • Provide first-level technical support services
    • Monitor and maintain assigned computer systems
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.

    Requirements

    • HND / B.Sc Degree with 2 - 3 years relevant work experience.

    Method of Application

    Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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