Female Customer Service Representative at Getfit Technologies

Location: Mainland, Lagos

Job Summary

• Sell company products and services in your assigned work platform.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Use your assigned work platform to reach out to customers and verify account information.
• Manage a large amount of websites, WhatsApp, Instagram or any social media platform assigned orders, and attend to incoming calls and customer orders.
• Cancel or upgrade orders.
• Assist with placement of orders, refunds, or exchanges.
• Advise customers on company products and services.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Keep records of customer interactions, process customer accounts and file documents.
• Provide management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Generate sales and close Transactions.
• Act as the face of the company.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade a customer to reconsider cancellation.
• Inform customers of deals and promotions.
• Utilize computer technology to handle high call volumes.
• Work with customer service supervisor to ensure proper customer service is delivered.
• Closeout or open call records.
• Compile reports on overall customer satisfaction.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Knowing the Company’s products inside and out so that you can answer questions.
• Communicating and coordinating with colleagues as necessary.

Requirements

• HND / Bachelor's Degree
• At least 2 years relevant work experience.