Female Customer Service Representative at Advanced Concrete Technologies Ltd

Advanced Concrete Technologies, our company is a fast growing construction chemical company in Nigeria; we are looking for suitable candidate to fill the position of “Customer Services Representative’’

Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Greet customers warmly and ascertain problem or reason for calling
• Inform customer of deals and promotions
• Compile reports on overall customer satisfaction

Requirements:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Customer service representative top skills & proficiencies:

• Quality Focus
• Documentation Skills
• Listening Skills
• Phone Skills
• Positive Attitude
• Attention to Detail
• People Oriented
• Analysis
• Adaptability
• Computer Skills