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  • Posted: Mar 3, 2021
    Deadline: Mar 10, 2021
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  • Advanced Concrete Technologies Ltd (ACT) provides advanced and comprehensive waterproofing services. We specialize in the waterproofing of new and existing concrete structures to prevent them from leakages, water attack, dampness, paint peel, capillary rise, fungus, leaching, staining and premature ageing. Advanced Concrete Technologies is the country rep...
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    Female Customer Service Representative

    Advanced Concrete Technologies, our company is a fast growing construction chemical company in Nigeria; we are looking for suitable candidate to fill the position of “Customer Services Representative’’

    Responsibilities:

    • Open and maintain customer accounts by recording account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Maintain financial accounts by processing customer adjustments
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs
    • Contribute to team effort by accomplishing related results as needed
    • Generate sales leads
    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships of trust through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Greet customers warmly and ascertain problem or reason for calling
    • Inform customer of deals and promotions
    • Compile reports on overall customer satisfaction

    Requirements:

    • Proven customer support experience
    • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize and manage time effectively

    Customer service representative top skills & proficiencies:

    • Quality Focus
    • Documentation Skills
    • Listening Skills
    • Phone Skills
    • Positive Attitude
    • Attention to Detail
    • People Oriented
    • Analysis
    • Adaptability
    • Computer Skills

    Method of Application

    This job has expired. Application is no longer allowed

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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