Facility Supervisor (Soft Services) at Alpha Mead Group

Housekeeping & Janitorial Services

• Supervise and manage housekeeping teams, ensuring daily cleaning schedules are met.
• Conduct regular inspections to ensure high hygiene and cleanliness standards.
• Ensure proper waste management, recycling, and disposal procedures are followed.
• Monitor and maintain inventory of cleaning supplies and request procurement as needed

Pest Control & Hygiene Services

• Oversee pest control schedules and ensure compliance with health and safety regulations.
• Coordinate with vendors for periodic deep cleaning and sanitation services.

Landscaping & Outdoor Maintenance

• Ensure proper maintenance of gardens, lawns, and other outdoor spaces.
• Liaise with landscaping contractors for routine upkeep and seasonal planting.

Vendor & Contractor Management

• Monitor performance of third-party vendors providing soft services.
• Ensure service-level agreements (SLAs) and key performance indicators (KPIs) are met.
• Review vendor invoices and approve payments as per contract terms.

Security & Guest Services Support

• Coordinate with security personnel for visitor management and facility access control.
• Ensure front-office and reception areas are well-maintained and welcoming.

Compliance & Health & Safety

• Ensure compliance with corporate policies, health and safety regulations, and industry best practices.
• Conduct periodic safety drills and awareness programs for facility occupants.
• Address and resolve soft service-related complaints from employees and visitors.
• Ensure PPMs are conducted and properly coordinated.
• Oversee and facilitate toolbox meetings on-site.

Reporting & Documentation

• Maintain daily, weekly, and monthly reports on cleaning, hygiene, and maintenance activities.
• Track service requests, complaints, and resolutions for continuous improvement.
• Prepare and submit reports to management on vendor performance and facility upkeep.
• Execute other assignments as assigned by the Facility Manager.

Qualifications

• Bachelor’s degree in Facility Management, Hospitality, Business Administration, or related field.
• 3-5 years of experience in soft services management within corporate facilities or commercial properties.
• Strong knowledge of housekeeping standards, pest control, and hygiene management.
• Experience in vendor and contract management.
• Knowledge of budgeting and cost control for soft services.
• Excellent communication, leadership, and team management skills.
• Proficiency in MS Office (Word, Excel, PowerPoint) and facility management software.
• Strong leadership and interpersonal skills, with the ability to effectively manage a diverse team.
• Good knowledge of building and asset maintenance practices, and relevant regulations.
• Knowledge of health & safety regulations and best practices in facility management.
• Certification in Facility Management (e.g., IFMA, BICSc, or ISSA certification).