Facility Officer at Vestates Limited

Location: Wuse 2, Abuja (FCT)
Reports to: Facility Manager

Role Summary

• Vestates Limited is looking for a Facility Officer who will be responsible for supporting the effective management, maintenance, and day-to-day operations of the Company's facilities, including residential properties, short- and long-term accommodation units, and other assigned properties.
• The role ensures that facilities, equipment, utilities, and services are maintained in a safe, functional, and cost-effective condition while delivering excellent service to tenants, guests, occupants, and other stakeholders.
• The ideal candidate combines strong technical awareness with exceptional customer service, structured project management skills, and commercial acumen, balancing meticulous attention to detail with strategic operational overview.
• The successful candidate must demonstrate strong organisational skills, attention to detail, commercial awareness, and the ability to coordinate maintenance activities, supervise service providers, manage resources, and support facility-related projects.

Key Responsibilities
Facility Operations and Customer Service:

• Coordinate the day-to-day operations of assigned facilities to ensure functionality, cleanliness, safety, and service efficiency.
• Provide professional and responsive customer service to tenants, guests, occupants, and other stakeholders.
• Coordinate guest check-in and check-out processes for short- and long-term accommodation units.
• Address facility-related complaints, service requests, and operational issues promptly.
• Conduct routine inspections to ensure that facilities are maintained to the Company's operational and service standards.
• Support tenant retention and customer satisfaction by ensuring that occupants receive maximum value from the facilities.

Maintenance and Technical Operations:

• Plan, coordinate, and monitor preventive and corrective maintenance activities.
• Coordinate installations, repairs, refurbishments, and facility improvement projects.
• Conduct routine facility inspections and identify maintenance requirements, defects, and potential operational risks.
• Demonstrate a working understanding of electrical, plumbing, mechanical, and other building systems to support effective maintenance coordination.
• Ensure that maintenance issues are reported, escalated, and resolved within agreed timelines.
• Maintain an effective maintenance schedule to minimise operational disruptions and prevent avoidable equipment failures.

Health, Safety, Compliance, and Risk Management:

• Ensure that assigned facilities are safe, functional, and maintained in accordance with applicable building, health, safety, and environmental requirements.
• Identify potential safety hazards and operational risks and recommend appropriate corrective measures.
• Support the implementation of risk assessments, safety inspections, and emergency preparedness procedures.
• Monitor compliance with applicable regulatory requirements, building codes, and relevant industry standards.
• Escalate significant safety, compliance, and operational risks to the Facility Manager.
• Ensure that maintenance and contractor activities are carried out in accordance with approved safety procedures.

Budgeting, Cost Control, and Resource Management:

• Prepare and submit estimates for routine maintenance, repairs, and unplanned facility-related expenses.
• Monitor maintenance expenditure against approved budgets and identify opportunities for cost optimisation.
• Ensure the efficient utilisation of facility equipment, materials, tools, and supplies.
• Monitor the consumption of utilities and recommend measures to reduce avoidable operating costs.
• Support the identification and implementation of cost-saving initiatives without compromising safety, service quality, or operational efficiency.
• Maintain appropriate inventory records for maintenance materials, equipment, and supplies.

Contractor, Vendor, and Team Supervision:

• Coordinate and supervise the activities of external contractors, vendors, cleaners, security personnel, and other facility service providers.
• Monitor contractor performance to ensure compliance with agreed service standards, timelines, and contractual obligations.
• Coordinate work schedules, job assignments, and service delivery activities.
• Verify completed maintenance and repair works before recommending acceptance or payment.
• Maintain effective working relationships with vendors and service providers.
• Provide operational guidance and support to assigned facility personnel.

Asset Management, Documentation, and Reporting:

• Maintain accurate records of facility assets, maintenance activities, repairs, inspections, and service requests.
• Ensure that facility assets are properly maintained, tracked, and utilised.
• Maintain records of warranties, service agreements, contractor documentation, and equipment maintenance schedules.
• Prepare periodic facility operations and maintenance reports for the Facility Manager.
• Track outstanding maintenance issues and provide updates on resolution timelines.
• Support asset verification, condition assessments, and facility improvement planning.

Project Coordination and Commercial Awareness:

• Support the planning, coordination, and execution of facility improvement, renovation, and refurbishment projects.
• Monitor project timelines, budgets, resource utilisation, and contractor deliverables.
• Identify opportunities to improve operational efficiency, asset performance, and service delivery.
• Demonstrate an understanding of the commercial implications of facility operations, including cost management, tenant satisfaction, asset preservation, and operational sustainability.
• Balance attention to operational details with an understanding of the Company's broader business objectives.

Other Responsibilities:

• Perform other reasonable and lawful duties assigned by the Employer or the Facility Manager that are consistent with the role.
• Support other facility-related activities necessary for the effective operation of the Company's properties and business units.

Required Skills & Qualifications

• Bachelor's Degree or HND in Facilities Management, Engineering, Building Technology, Estate Management, or a related discipline.
• Minimum of three (3) years' relevant experience in facilities management, property operations, maintenance, or a related field.
• Experience working within a property management, real estate, hospitality, or commercial facilities environment is an added advantage.
• Demonstrable experience coordinating maintenance activities, supervising contractors, and managing facility-related resources.
• Experience supporting project management, renovation, or refurbishment activities.
• Basic understanding of facility management regulations, building systems, and health and safety requirements.
• Evidence of effective recordkeeping, reporting, and operational coordination.
• Ability to balance fine operational details with broader business goals, project management, and cost optimization.
• Strong analytical capabilities with exceptional time management to balance competing priorities under pressure.
• Working knowledge of electrical, plumbing, mechanical, and other building systems.
• Strong problem-solving, analytical, and troubleshooting skills.
• Ability to conduct inspections, identify defects, and coordinate corrective actions.
• Good understanding of asset management, maintenance scheduling, and resource utilisation.
• Excellent written and verbal communication skills.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work independently and collaboratively within a team.

Compensation
Salary is negotiable and will be based on qualifications, experience, and demonstrated competencies.