Facility Manager at Ziloc Construction Limited

Job Summary

• The Facility Manager at Ziloc Construction Limited is responsible for the comprehensive management, maintenance, safety, and operational efficiency of a diverse portfolio, including shopping malls, residential estates, office buildings, and landed properties.
• This pivotal role ensures that all facilities remain well-maintained, secure, and fully compliant with national regulations. The successful candidate will be tasked with providing a safe, comfortable, and high-standard environment for all tenants, residents, staff, and visitors, upholding the firm's reputation for excellence.

Key Responsibilities
Facility Operations Management:

• Oversee the day-to-day operations of all assigned facilities.
• Ensure buildings, equipment, and infrastructure are properly maintained.
• Supervise cleaning, maintenance, landscaping, and technical service providers.
• Ensure all facilities operate efficiently and meet required standards.

Maintenance & Infrastructure Management:

• Develop and implement preventive maintenance schedules.
• Ensure prompt repair of electrical, plumbing, HVAC, elevators, and structural issues.
• Monitor facility systems such as power supply, water systems, generators, and fire safety systems.
• Ensure facilities remain in optimal working condition.

Tenant & Resident Relations:

• Serve as the primary contact for tenants, residents, and occupants.
• Address complaints, maintenance requests, and operational issues.
• Ensure tenant satisfaction and smooth facility usage.
• Coordinate tenant move-ins, move-outs, and property inspections.

Security & Safety Oversight:

• Supervise security operations within the facilities.
• Ensure proper access control, visitor management, and patrol systems.
• Implement emergency preparedness plans and evacuation procedures.
• Ensure compliance with fire safety and health regulations.

Financial & Budget Management:

• Prepare and manage facility operational budgets.
• Monitor service charges, maintenance costs, and operational expenses.
• Approve maintenance and service expenditures.
• Ensure cost-effective facility management practices.

Vendor & Contractor Management:

• Select and manage contractors and service providers.
• Monitor vendor performance and service delivery standards.
• Ensure all vendors comply with contractual obligations and safety regulations.

Compliance & Documentation:

• Ensure facilities comply with all regulatory and statutory requirements.
• Maintain proper records of maintenance, inspections, and facility reports.
• Ensure property documentation and operational policies are properly implemented.
• Any other responsibility incidental to the role of a Facility Manager and as may be assigned by the Managing Director from time to time.

Key Performance Indicators

• Facility uptime and operational efficiency
• Tenant/resident satisfaction levels
• Maintenance response and resolution time
• Cost control and budget compliance
• Safety and regulatory compliance

Educational Qualification

• Bachelor’s Degree in Facility Management, Engineering, Estate Management, or related field.
• Professional certifications in Facility Management or Property Management are an advantage.
• Must have 3-5 years experience in facility or property management.
• Familiarity with Industry specific software

Key Skills and Competencies:

• Demonstrated leadership and team management capabilities
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills, with the ability to build strong relationships
• Proficiency in budget planning and financial management
• Solid understanding of building systems, facilities operations, and maintenance processes
• Strong organizational, documentation, and reporting skills
• Ability to work in a fast-paced environment with agility and adaptability.