Facility Manager at Mama Cass

Overview

• In this role, you will oversee the maintenance and functionality of all company facilities including QSR outlets, event sites, production areas, tenant spaces, and corporate offices.
• You will manage maintenance planning, vendor coordination, utilities, tenant relations, and safety compliance to ensure smooth, cost-effective operations across all locations.

Key Responsibilities

• Oversee maintenance and repair of all facilities and equipment.
• Supervise preventive and corrective maintenance activities across all locations.
• Manage service charge collection, facility upkeep, and issue resolution for tenants occupying space within company outlets.
• Handle utility bill payments and ensure compliance with government-related facility obligations (e.g., electricity, water, sanitation).
• Coordinate and manage external service providers and technical contractors.
• Track and control facility-related budgets, expenses, and maintenance cost efficiency.
• Supervise in-house teams including IT, maintenance, janitorial, and facility staff.
• Ensure timely response to emergencies and facility-related disruptions.
• Maintain detailed documentation of repairs, inspections, vendor agreements, and compliance records.
• Plan and execute facility upgrades, equipment procurement, and infrastructure projects.
• Ensure that all tools, systems, and utilities across office and operational sites are properly managed and in working order.
• Implement and monitor compliance with all applicable healthsafety, and environmental regulations

Qualifications

• Bachelor’s degree in Facility Management or a related field
• Professional certification in facility or maintenance management is an added advantage

Core Competencies:

• Facility planning and multi-site maintenance oversight
• Tenant relations and service charge administration
• Vendor and contractor management
• Cost control and budget tracking
• Health, safety, and regulatory compliance
• Operational problem-solving and decision-making

Behavioral Traits:

• Detail-oriented and proactive
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Calm under pressure and responsive in emergencies
• Strong commitment to operational excellence and service quality.