Facilities Supervisor at CBRE Excellerate

Purpose Of The Role

• The Facility Supervisor is responsible and accountable for the delivery of all FM related operational services, with a support a team. This involves all aspects of building facilities and supply partnerships. This position is accountable for creating, sustaining and delivering provision of all facility management services to the client, ensuring Environmental Health and Safety (EHS) statutory, operational and commercial compliance with EHS legislation, client and CBRE standards.
• The Facility Supervisor shall maintain a visible presence and a point of contact for the local client and escalation for locally site based occupants at all times. The incumbent shall drive the culture and working practices through staff management and ensuring CBRE standards are embodied in the local facilities management culture.

Key Performance Areas
Soft Services:

• Third Party Supplier Management – catering services, cleaning and waste management, security, mail, hygiene & pest control, grounds & indoor plants contracts management and Ad-hoc suppliers
• Ensure adherence to SLA’s
• Cost management / budget control of all site services within scope
• Purchasing / Procurement of services for above mentioned sites
• Develop maintenance schedule for all services and equipment
• Act as a customer interface for operational property matters, key CBRE business contacts and local client portfolio (cGMP cleaning requirements as agreed upon with the client)
• Lead the direct reporting staff, build the facilities team and supply partner relationships
• Proactively develop ongoing opportunities to ensure cost efficiency
• Ensure information is cascaded to the site team through aligned site management objectives
• Operate and comply with CBRE and agreed client business processes and procedures

House Keeping, Safety, Health And Environment

• Conform to Occupational Health and Safety and Environmental Act at all times
• Identify and report on potential hazards and exposure at the client site
• EHS Reporting on all incidents and audits
• Control of works using the clients permit to work system
• Monitor security systems and procedures.
• Conduct regular inspections according to CBRE requirements

Contractual and Strategy implementation

• Implement continuous improvement activities and initiatives at the client site
• Manage service delivery to maximize contract reward mechanism and ensure CBRE is not penalized through not meeting performance
• Support implementation of CBRE strategic and operational initiatives
• Maintain a pro-active relationship with the client and understand the site as well as current and future
• Business Requirements

Maintenance Systems

• Establish PPM for Equipment
• Ensure adherence to PPM standards
• Continuous reduction in maintenance costs

Quality

• Adherence to and documentation of agreed CBRE standards

Reporting

• Timeous, accurate reporting on operations, EHS and service level agreements
• Reporting as required by Customer Business Manager

People Management

• Motivate and develop reporting staff
• Performance appraisal and goal management for reporting staff
• Team training, development and succession planning
• Foster a team that achieves enhanced safety performance targets and implementation of associated safety improvement initiatives
• Ensure staff leave is accurate and up-to-date
• Submit overtime and expense claims within cycle

Finance Management

• Track expenses against forecast / budget with on-site finance
• Control and manage budgets across soft services and project delivery cost lines ensuring staff focus on billing and collection processes
• Identify and inform on potential expense exposure
• Identify and implement potential savings
• Comply with procurement standards
• Effective inventory control

Education And Experience

• High School Diploma
• Facilities Management Qualification or equivalent
• Minimum experience required is 3 years in a facilities supervision role
• Computer Literacy – Full MS Office Suite
• Excellent verbal and written communication skills (English)
• Experience in management of supply partners and contractors
• Ability to implement successful change management initiatives
• Knowledge of corporate EHS strategy, standards and requirements
• Knowledge of Health and Safety Legislation
• Knowledge of Service Level Agreements and risk assessment methodology
• Sound understanding of continuous improvement and problem solving
• Financial acumen and budget management experience
• Health and safety certification
• Management or supervisory experience
• Strong interpersonal, leadership and people management skills
• Must be able to multi-task and prioritize

Behavioural competencies

• Multi-tasking and prioritization
• Well – organized efficient and process orientated
• Strong interpersonal, leadership and people management skills
• Pro-active
• Initiative
• Flexibility in terms of working hours due to contractor management
• Self-motivated