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  • Posted: Jun 13, 2024
    Deadline: Jul 11, 2024
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    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company

     

    Experienced Officer

    Job Description

    Experienced Officers represent the first contact of our business with guests. Selected candidates would be invited for a one (1) week boot-camp training.

    Key Responsibilities

    • Sell bus ticket at GIGM terminals to walk in guest
    • Make and/or change travel reservation for walk in guest using the online booking system
    • Create and maintain guest reservation records
    • Announce arrival and departure information using the public address system
    • Assist in guest luggage check in
    • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
    • Adhere to the company’s policy on guaranteed reservations and no-shows.
    • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
    • Resolve service problem by clarifying the guest complaint via phone, email and in person
    • Forward booking/traveling reschedule request to the concerned unit
    • Serve guests by providing service information related to travelling schedule, fare and payment
    • Promote the online booking, app downloads and other products and services of the company to customers.

    Education & Work Experience

    • Minimum of Bachelor's Degree / HND in any relevant discipline
    • Minimum of two (2) years of cognate experience in Customer Service.

    Skills & Competencies:

    • Excellent Customer Service
    • Effective Written and Verbal Communication
    • Computer Literacy
    • Exceptional time management.
    • Problem-Solving Skills
    • Neat and Professional Appearance
    • Outstanding interpersonal skills.
    • Ability to Stay Calm Under Pressure
    • Organized and Detail-Oriented
    • Able to Work a Flexible Schedule.

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@thegiggroupng.com using the Job Title and location as the subject of the mail. E.g. "Experienced Officer - Abakaliki".

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