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  • Posted: Jun 13, 2024
    Deadline: Jul 11, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Incorporated in 1998, we have, through strategic initiatives, revolutionized land transportation in Nigeria. A proudly Nigerian enterprise, our mission to excel is a classic story of humble beginnings. From what could pass for a car shed in Uselu, our ultra-modern terminals now dot Nigeria's travel land-scape.
    Read more about this company


    Experienced Officer

    Job Description

    Experienced Officers represent the first contact of our business with guests. Selected candidates would be invited for a one (1) week boot-camp training.

    Key Responsibilities

    • Sell bus ticket at GIGM terminals to walk in guest
    • Make and/or change travel reservation for walk in guest using the online booking system
    • Create and maintain guest reservation records
    • Announce arrival and departure information using the public address system
    • Assist in guest luggage check in
    • Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
    • Adhere to the company’s policy on guaranteed reservations and no-shows.
    • Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
    • Resolve service problem by clarifying the guest complaint via phone, email and in person
    • Forward booking/traveling reschedule request to the concerned unit
    • Serve guests by providing service information related to travelling schedule, fare and payment
    • Promote the online booking, app downloads and other products and services of the company to customers.

    Education & Work Experience

    • Minimum of Bachelor's Degree / HND in any relevant discipline
    • Minimum of two (2) years of cognate experience in Customer Service.

    Skills & Competencies:

    • Excellent Customer Service
    • Effective Written and Verbal Communication
    • Computer Literacy
    • Exceptional time management.
    • Problem-Solving Skills
    • Neat and Professional Appearance
    • Outstanding interpersonal skills.
    • Ability to Stay Calm Under Pressure
    • Organized and Detail-Oriented
    • Able to Work a Flexible Schedule.

    Method of Application

    Interested and qualified candidates should send their CV to: using the Job Title and location as the subject of the mail. E.g. "Experienced Officer - Abakaliki".

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