Experienced Female Telesales Officer (5 positions) at Sunfol Educational Consultancy Limited

Department: Operations 

Job Title: Telesales Officer

Job Purpose: To generate leads of potential clients and representing Specific partner institutions abroad and providing effective counselling on applications and guidance to all registered students in order to get them to their study destination (UK, Canada, USA, Australia, New-Zealand & Dubai).

Reports to: Managing Director, Departmental Heads and Senior Counsellors

Core Working Relationships

Operations Manager, Conversion Manager, Sales and Business Development Manager and Customer Service Managers

Accountabilities

• Ensure all leads generated from Sunfol Consult events such as Expos, Institutional Visits, Enquiries and marketing activities should visit school for conversion
• Daily calls to all leads from online page and expo leads from HODs which includes walk-in enquirers, marketing activities and institutional visit leads
• To send weekly reports of calls and follow-up done in respect to leads received
• To consistently call and follow-up on leads and ensure students eventually visits our school
• To daily receive leads from FDEs on walk-ins and enquirers and to follow-up for conversion
• To report to CM every Friday on all activities carried out for the week and how many students eventually visited our school
• To report to CSM on completion of every stage of follow-up in respect to Expos and update list on progress made.
• Generate leads of potential clients
• Promote and sell Edgewood services using telephone and other online media
• Ensure registrations targets are met
• Any other related task that may be assigned

Role Requirements 

Experience and Qualifications

• Undergraduate degree or able to demonstrate the level of key skills required at degree level – essential
• Considerable experience in a customer facing role – essential
• Experience in an administrative role - essential
• Experience of working in international education - desirable
• Vast Marketing experience – desirable

Skills and Knowledge

• Excellent verbal and written communication skills – essential
• Proficient in basic use of Microsoft Office suite - essential
• Knowledge of basic marketing principles - desirable
• Knowledge of international higher education – desirable

Personal Qualities

• Possess or display professional demeanor 
• Flexible and positive attitude 
• Organised and methodical
• Excellent interpersonal skills