Experience Officer at The GIG Group

Key Responsibilities

• Sell bus tickets at GIGM terminals to walk-in guest 
• Make and/or change travel reservations for walk-in guests using the online booking system 
• Create and maintain guest reservation records 
• Resolve service problems by clarifying the guest complaint via phone, email, and in person 
• Forward booking/travelling reschedule request to the concerned unit 
• Serve guests by providing service information related to travelling schedule, fare, & payment
• Announce arrival and departure information using the public address system 
• Assist in guest luggage check-in 
• Ensure customer complaints & emergency concerns are escalated to the appropriate quarters
• Adhere to the company’s policy on guaranteed reservations and no-shows.
• Promote goodwill by being courteous, friendly & helpful to guests, managers & fellow employees.
• Promote the online booking, app downloads and other products and services of the company to customers 
• Kindly note that your duties may be reasonably modified at the company’s discretion.