GIG Logistics is Nigerias leading Logistic Company with clearly defined market path, committed to providing cost effective and timed delivery Logistic Solutions that offers complete flexibility to our customers. Our top tier solutions incudes freight forwarding, ecommerce logistics and express courier delivery and we have a reputation for professionalism,...
Are you passionate about customer experience, operational excellence, and commercial growth?
We are looking for an exceptional Experience Center Manager to lead the day-to-day operations and overall performance of an Experience Center within a fast-paced logistics environment.
The ideal candidate will be a strong people leader and commercially minded professional who can create exceptional customer experiences while driving operational efficiency, revenue growth, and team performance.
THE ROLE
As the Experience Center Manager, you will be responsible for:
- Customer Experience – Champion exceptional customer service and ensure seamless end-to-end customer journeys.
- Commercial Growth – Drive revenue, transaction volumes, customer acquisition, retention, cross-selling, and business growth within the Center. Operations Management Oversee daily Center operations, service delivery, productivity, turnaround times, and adherence to operational standards.
- People Leadership – Lead, coach, motivate, and develop a high-performing, customer-focused team.
- Performance Management – Monitor key performance indicators, analyze results, and implement strategies to achieve and exceed targets.
- Customer & Stakeholder Management – Build strong relationships with key customers and collaborate effectively with internal teams and external stakeholders.
- Service Excellence & Improvement – Identify opportunities to enhance processes, reduce service gaps, improve efficiency, and elevate the overall customer experience.
- Compliance & Risk Management – Ensure adherence to company policies, procedures, controls, regulatory requirements, and operational standards.
WHAT WE’RE LOOKING FOR
- Bachelor's degree in Business Administration, Management, Marketing, Logistics, Customer Experience, or a related field.
- 5+ years of relevant professional experience, preferably in logistics, transportation, retail, e-commerce, banking, telecommunications, hospitality, or another customer-facing environment.
- 2–3 years of supervisory/management experience in a customer-facing or operational environment.
- Proven experience managing a branch, service center, retail outlet, experience center, or similar business unit.
- Strong commercial acumen with a demonstrated ability to deliver revenue and performance targets.
- Excellent leadership, communication, problem-solving, and stakeholder-management skills.
- Strong customer-centric mindset with a passion for service excellence.
- Ability to thrive in a fast-paced, target-driven environment.
SUCCESS IN THIS ROLE WILL BE MEASURED BY
- Revenue Growth
- Customer Satisfaction
- Customer Retention
- Operational Efficiency Team Productivity
- Service Quality
- New Customer Acquisition
- Compliance & Control
If you are a dynamic, results-oriented leader who can combine exceptional customer experience with strong commercial and operational performance, we would love to hear from you.
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