Experience Center Agent at GIG Logistics

The Experience Center Agent role is a customer facing role targeted at smart, personable, technology inclined and customer-obsessed recent graduates.

JOB DESCRIPTION

• Provide guidance to walk-in customers on product and service offerings
• Educate customers and potential customers with information on SLA and delivery timelines.
• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.
• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
• Promote and cross-sell company’s products.
• Ensuring proper documentation and safety of all parcels sent and received.

Job Locations: Lekki, V.I, Ajah, Warri, Abuja, Port-Harcourt, Asaba, Calabar, Lafia, Makurdi