Executive Housekeeper at Domeo Resources International (DRI)

Reports to: General Manager
Direct Reports: Assistant Housekeeper, Floor Supervisors, Laundry Supervisor, Room Attendants, Public Area Attendants, Linen/Uniform Room Staff

Main Function

• The Executive Housekeeper is responsible for the overall cleanliness, hygiene, and aesthetic upkeep of all guest rooms, public areas, and back-of-house spaces, ensuring the hotel consistently meets superior luxury housekeeping standards.

Role Responsibilities
Departmental Leadership:

• Develop and enforce housekeeping SOPs across rooms, public areas, and laundry.
• Recruit, train, schedule, and supervise the housekeeping team.
• Conduct performance appraisals and identify training needs.
• Foster a culture of accountability, cleanliness, and service excellence.

Operations & Quality Control:

• Conduct routine inspections of guest rooms, corridors, public areas, and back-of-house.
• Coordinate VIP and long-stay guest room preparation with Front Office.
• Manage lost and found procedures.
• Liaise with Engineering on maintenance issues identified during inspections.
• Implement pest control and sanitation programmes.

Inventory & Budget Management:

• Manage inventory of linen, amenities, cleaning supplies, and equipment.
• Prepare and control the housekeeping department budget.
• Negotiate with and monitor performance of outsourced laundry/cleaning vendors, where applicable.
• Drive sustainability initiatives (water, energy, and chemical use).

Qualifications and Requirements
Education:

• Degree or Diploma in Hotel Management or a related field.

Experience:

• Minimum of 7 years' housekeeping experience, including at least 3 years as Executive Housekeeper or Assistant Executive Housekeeper in a luxury hotel.

Skills:
Technical Skills:

• Housekeeping operations and SOPs
• Inventory and cost control
• Laundry and linen management
• Health, safety and sanitation standards
• Budgeting and forecasting

Soft Skills:

• Leadership and team management
• Attention to detail
• Vendor management
• Crisis management
• Strong communication.