Executive Director, Operations at Phillips Consulting

Job Summary

Our client in the insurance industry is looking for an experienced, motivated, and self-driven Executive Director to join their core team! As an Executive Director, you will plan, implement, and oversee the company's daily operations necessary for business success and growth.

Job Objectives

• Work with Business Leaders to develop performance goals and long-term operational plans.
• Set strategic goals for operational efficiency and increased productivity.
• Analyse current operational processes and performance and implement best practice interventions

Duties

• Make decisions for operational activities
• Set and measure strategic operational goals and KPIs
• Plan, implement, and manage the overall long-term business success strategy
• Plan and monitor the day-to-day operations
• Supervise, train, and oversee staff from different departments
• Organize customer support to enhance customer satisfaction
• Ensure adequate liquidity and profitability of the Company.
• Ensure that the risk management function in the Company is directed, managed, and operated in accordance with best practices and corporate governance procedures
• Promote a culture of accountability, efficient resource management, and cost optimization across all operations.
• Design practical measurement tools to gauge the efficiency and effectiveness of internal and external processes.

Skills

• In depth knowledge of diverse business functions and principles

• Sound negotiation skills
• Knowledge of multiple operational insurance functions
• Ability to streamline or implement structures and roles that boost speed and efficiency while supporting rapidly shifting business demands.
• Experience in developing budgets and business plans
• Strong working knowledge of industry regulations and legal guidelines.

Requirements

Qualification & Experience

• First degree, preferably in insurance, actuarial science, mathematics, finance or related discipline
• Associateship of the Chartered Insurance Institute (ACII) or equivalent.
• Minimum of 15 years of cognate experience with a reputable insurance company in Nigeria.