Executive Director (Commercial Banking) at Purple Star Consulting Limited

Job Purpose/summary

• To profitably grow the market and customer base for the commercial banking directorate and ensure sustained increase in deposits, robust balance sheet (for both assets and liabilities) and revenue from business operations anchored on quality service delivery and creation of positive customer experience.

Key Functions/Responsibilities

• Initiates and coordinates the implementation of approved commercial banking strategies and business growth plans for the target market segments and customers to ensure the profitable achievement of set performance goals
• Scans the environment and gathers business intelligence that can facilitate the identification of business opportunities, business development and growth imperatives within the commercial banking market segment
• Identifies and pursues new business opportunities from both existing and new business customers, by analysing opportunities to up sell and maximizing the full banking relationships
• Provides clear direction on all Commercial banking operations by translating set corporate objectives to corporate and investment banking performance metrics and drives the business sales team to achieve set targets
• Coordinates the conduct of competitor/market analysis and research, and customer needs analysis on an ongoing basis to ensure continued competitiveness, relevance and profitability of commercial banking offerings
• Provides market intelligence in supporting the Bank’s efforts to develop new products and new value-added services for clients
• Liaises with other Directorate Heads and Business Managers tofacilitate the preparation of annual marketing plans and strategies for liability generation to enable  Relationship Managers to achieve targeted growth objectives.
• Liaises with Risk Management and Service Quality & Review Units to advise on service performance standards and ensure that the credit requests for new and existing facilities are correctly prepared in accordance with bank policies Reviews and authorizes corporate banking credit applications from account managers prior to submission to Risk Management
• Provides regular credit reviews of Commercial Banking clients and defends initiated credit applications when presenting to the Credit Management Committee
• Reviews adequacy of credit proposals and makes appropriate recommendations to guide informed management decisions
• Builds and maintains effective commercial banking relationship management system to ensure continuous tracking and measurement of corporate customer satisfaction/loyalty
• Conducts monthly review of Balance sheet and Income line performance of each Branch and corporate banking staff of the branch against set targets
• Monitors customer engagement and service delivery quality to ensure standards are maintained in order to achieve high customer retention, and facilitates strong customer relationship management to drive growth in market share
• Liaises with the service quality management function to define and ensure continuous quality improvements in commercial banking service delivery standards
• Provides hands-on leadership and supervision of the activities of Relationship Managers to ensure optimal achievement of set performance targets.
• Conducts meetings with direct line reports and operation staffs to address all issues that affects productivity or otherwise including general administration of running the branch.
• Reviews the individual performance of team members and against target set and agreed at the beginning of the financial year and makes recommendations on improvement

Education:

• Minimum of bachelor’s degree in finance/ Accounting or Business Administration and Management or related field
• An MBA (or master’s degree) is an added advantage

Experience:

•  Minimum of 15-20 years of related experience in a bank or related department
• At least 10 years heading a business/corporate/Institutional banking function at senior management level