Executive Assistant to CEO at Standard Chartered Bank

Job Summary

The role holder takes primary responsibility for administration management and support to the CEO and the CEO’s Office.

Key Responsibilities

The role of an Executive Assistant to the CEO of Standard Chartered Nigeria is critical, involving both administrative and strategic support to ensure smooth management of the CEO's office. In this role, the Executive Assistant serves as a key partner to the CEO, ensuring the effectiveness of leadership by enabling the smooth execution of daily operations and strategic priorities.

Administrative Support

• Calendar Management: Scheduling and managing the CEO’s appointments, meetings, and conferences, ensuring alignment with priorities.
• Travel Arrangements: Organizing complex domestic and international travel plans, including itineraries, accommodations, and visas.
• Meeting Coordination: Preparing agendas, attending meetings, taking minutes, and ensuring follow-ups on key actions and decisions.
• Communication Management: Screening, responding to, and managing the CEO’s emails, calls, and correspondence.

Project Management:

• Project Oversight: Assisting with tracking and managing key strategic projects and initiatives, ensuring timelines and objectives are met.
• Event Planning: Organizing high-level events such as board meetings, corporate functions, and client engagements.
• Reporting & Presentations: Preparing reports, presentations, and executive summaries for internal and external stakeholders.

Stakeholder Management:

• Liaison Role: Acting as the point of contact between the CEO and internal/external stakeholders, ensuring timely and effective communication.
• Relationship Building: Maintaining strong relationships with key stakeholders, including senior management, clients, and regulatory bodies.

Confidentiality & Discretion:

• Handling Sensitive Information: Ensuring confidentiality of sensitive information, especially around business strategies, client matters, and employee details.
• Decision Support: Providing research and background information as needed, to support decision-making processes.

Operational Efficiency:

• Office Management: Overseeing the efficient functioning of the CEO's office, ensuring smooth workflow and problem-solving operational issues.
• Process Improvement: Identifying and implementing improvements in administrative processes to optimize productivity.

Strategic Advisory:

• Insight and Feedback: Offering input on business matters based on research and analysis, and keeping the CEO informed on matters affecting the business environment.
• Support on Strategic Initiatives: Assisting in driving key business strategies and initiatives by coordinating with relevant teams and providing necessary logistical and administrative support.

Crisis Management:

• Emergency Coordination: Acting as the first point of contact during crises, managing information flow, and assisting the CEO in navigating urgent situations efficiently.

Strategy

• Awareness and understanding of the Group’s / country strategy and model appropriate to the role. 
• Understand the business needs and key priorities to proffer suitable and effective management solutions in collaboration with Line Manager and BPM.
• Partner with all relevant all team members, business heads, functional heads and other stakeholders to drive and enable sustainable business performance.

Business

• Awareness and understanding of the wider business, economic and market environment in which the Group operates.
• Achieve required cost savings and manage cost

Processes

• Preparation and management of Communication. Understanding of SCB systems – Travel & Expense, eProcurement, RMS, Peoplesoft, Gift & Expense ("G&E") Register, Saba, Preparation of Travel & Expense (“T&E”) claims 
• Formatting of all documents to a high standard using the correct templates where appropriate,
• Multitasking under pressure whilst remaining calm and professional at all times.
• Awareness of and adherence to SCB policies (i.e. travel).
• Flexibility to anticipate future communication requirements and use initiative to minimise the impact of this unforeseen work.

People & Talent

• Understanding of key stakeholders and their relationship to managers role
• Communication with people across the organisation confidently based on a good understanding of the Bank’s organisational structure and knowledge of key people in the Bank.
• Effective communication with key stakeholders, both internal and external
• Builds trust with internal and external stakeholders
• Positive working relationships to exceed expectations
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

• Understand the risk and control environment within the bank, driving rectification, as required
• Understand the operational and reputational risk, to Group Standards
• Support the effective implementation of the Risk Management framework within the role remit
• Ensure effective processes are in place to identify, manage, monitor and report

Governance

• Support in assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Support for delivering ‘effective governance’; support capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Chief Executive Officer
• Country Management Team 
• Business Planning Manager, General Management
• Management Group colleagues
• Group, Regional and Country Business & Function Heads

Other Responsibilities

• Embed Here for good and Group’s brand and values in General Management; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); 

Skills and Experience

• use of office applications    
• business writing    
• stakeholder management    

Qualifications

• BSc or equivalent degree in any field
• Proficiency in English Language
• Proficiency in business writing