Executive Assistant / Sales Support Professional at Hewlett Packard - HP

Job ID: 3077642

Category: Sales Operations

Responsibilities

• Compiles and reviews reports detailing performance indicators, sales trends, and other sales data- related analysis.
• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.
• Collaborates with other departments and support groups (e.g., internal sales, audit, operational support, delivery) to resolve routine to moderately complex issues.
• Helps resolve highly complex customer issues (e.g., distribution, pricing) and proactively follows- to assist external-facing customer service representatives.
• Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status and assists junior non-exempt members in resolution of escalated issues.
• Ensures resolution of order management issues for all product lines using specialized subject matter knowledge and is a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

Education and Experience Required

• Two year University Degree or equivalent experience.
• Typically 6+ years experience in a customer service role.

Knowledge and Skills:

• Excellent communication skills. Fluency in English
• Advanced knowledge of internal processes and policies.
• Solid understanding of local legal compliance issues.
• Advanced problem-solving and analytical skills.
• Strong teamwork skills.
• Advanced time management skills.
• Demonstrated project management skills.
• Developing mentoring and coaching skills.