Role Summary
The Executive Assistant plays a cross-functional role, acting as the execution engine behind the CEO and Service Manager. This person ensures smooth day-to-day operations, enforces SOPs across departments, creates real-time dashboards and reports, and crafts proposals, brochures, and pitch decks to support MOTG’s B2B growth strategy. They’re proactive, fast-thinking, and capable of turning ideas into actions and actions into results.
Key Responsibilities
SOP & Workflow Implementation
Monitor and enforce daily SOPs across:
- Service Manager
- Technical Service Advisor (TSA)
- Front Desk
- Technicians
- Ensure team compliance using digital checklists, trackers, and reminders
- Perform weekly reviews and propose process improvements
Operational Oversight & Reporting
- Collect daily updates from all departments
- Maintain and update the Operations Dashboard:
- Jobs received, jobs completed
- Technician assignments and performance
- Recurring complaints and delays
- Submit Weekly Ops Reports to the CEO/COO with clear insights
Business Documentation & Sales Enablement
- Create a professional:
- Proposals
- Service brochures
- B2B pitch decks
- Maintain a template library for faster turnaround of client documents
- Assist the CEO in outbound follow-ups with corporate clients, vendors, and partners
Customer & Company Data Management
- Supervise the centralized customer database (new, returning, inactive)
- Ensure accurate daily data entry by the Front Desk
- Clean and back up customer data weekly on Google Drive
- Track metrics such as return frequency, issue history, and satisfaction scores
Administrative & Communication Backbone
- Schedule and coordinate internal meetings, briefings, and follow-ups
- Flag delays, escalations, or inconsistencies across the team
- Liaise with HR, Finance Consultant, and B2B Sales Rep to unify admin support
Success KPIs
| Metric |
Target |
| SOP Compliance Rate |
≥ 90% weekly |
| Dashboard Update Accuracy |
100% real-time |
| Business Docs Turnaround |
≤ 48 hrs per request |
| Data Backup & Clean-up |
Weekly |
| Weekly Report Delivery |
Every Friday, before 4pm |
Skills & Requirements
Strong operations and execution mindset
Proficient with:
- Google Sheets, Forms, Docs, Slides
- Canva (or equivalent for presentation design)
- WhatsApp Business, Google Drive
- Organized, reliable, and highly detail-oriented
- Excellent written and verbal communication
- Must be able to take initiative, prioritize, and make independent decisions
- Bonus: Experience in the automotive, service, or logistics sector
Tools You'll Use
- Google Workspace (Sheets, Docs, Slides, Forms)
- Canva (or PowerPoint for proposals)
- WhatsApp Web + Group Labels
- Shared Google Drive Folders
- Optional: Airtable, Trello, or Notion (if implemented)
Interested candidates should apply by following the steps below:
Send the following to:
Email: hr@mechaniconthego.com.ng
Subject Line: Application – Executive Assistant
Include in your application:
- Your CV or Resume (PDF preferred)
- A short cover note or email (3–5 sentences) explaining:
- Why you’re interested in working with MOTG
- What makes you a good fit for this role
Gmail
Yahoomail