Estate (CRE) Senior Coordinator at ICS Outsourcing Limited

Job Profile Summary

• Assists with maintaining daily operations of the Company’s Corporate Real Estate (CRE) activities by coordinating with vendors and contractors.
• Responsible for office moves, ergonomic assessments, shipping and receiving, kitchens, conference centre, and maintaining office standards.

Responsibilities
Concierge and Facilitation:

• Provides assistance with internal department communication (i.e., the intranet, SharePoint, Concierge)
• Assists with conference centre room booking, responsible for posting conference room schedules and coordinating conference centre set up and usage with business partners
• Responsible for the main lobby, welcoming guests, and visitors
• Coordinates special projects as needed (i.e., plans and organises department or team events)
• Provides administrative support and coordination to larger department/business unit events

Operations:

• Assists with day-to-day CRE operations, including ticketing system and food services
• Seeks to continuously improve processes, systems and overall client satisfaction
• Ensures appropriate follow-up with customers
• Provides direction and information to vendors, service providers and CRE staff as required to ensure excellent coordination and execution of work with minimal disruption
• Assists with the maintenance of the CAFM system (Office space) that tracks the occupancy of staff, hoteling, and work order requests
• Assists with ergonomic assessments and proper desk setups
• Assists daily sorting, pickups and deliveries of all external and inter-office mail and supports employees on all mail and shipping requirements

Vendor Assistance:

• Assists and supervises contractors for maintenance and improvements

Business Continuity

• Assists the safety team with fire evacuation and emergency training
• Assists with the maintenance of emergency supplies and life and safety evacuation processes

Facility Management:

• Conducts regular walk-throughs to identify existing building issues and facilitate repairs
• Enforces SLA with landlords of leased office spaces
• Conducts regular planned preventive maintenance of office equipment/appliances as maintained in the schedule

Property Assistance Coordination

• Responsible for new hire setup, inter-office shuffles, company moves, and terminations as it relates to Corporate Real Estate services

Job Requirements

• Education: Minimum of HND / BSC in any discipline
• Experience: 5+ years of experience providing administrative support and exceptional customer service in fast-paced environments.

Skills:

• Strong analytical and organisational skills
• Effective communication skills
• Adept in multi-tasking
• Proficient use of Microsoft Office tools
• Strong communication, negotiation, and interpersonal skills.