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  • Posted: Nov 18, 2021
    Deadline: Not specified
  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company


    Escalation / Resolution Officer

    Location: Ikeja, Lagos
    Job type: Contracted
    Level: Mid Career


    • Palmpay Limited is looking for a knowledgeable Escalation / Resolution Officer. As a E / R Officer, you must be able to use MS Excel with accuracy and efficiency.
    • You must possess great communication skills to interact with colleagues, customers, and executives.
    • The goal is to ensure quick escalation and resolution of pending issues.


    • A business-related Bachelor's Degree preferably in Accounting or other discipline in Social Sciences from a recognized University.
    • 2+ years of relevant experience in a Call Centre supporting CSRs in ensuring prompt resolution of customers complaint
    • Candidate must have an experience in mobile / payment finance, fully integrated in all aspects of settlement and daily reconciliation process.
    • Good interpersonal communication to liaise with other units to get issues resolved on time
    • Ability to also liaise easily with external financial institutions to get urgent issues resolved on time
    • Financial educational background and work experience will be an added advantage
    • Excellent oral and written communication skills
    • Strong analytical skills. Use of Analytical tools (Excel etc.) and functions like IFs, PIVOT Table, Trend Lines, etc. will be an added advantage
    • Strong working knowledge of PC based internet and software applications (Microsoft Office Access, Outlook, Word, Excel, Power Point etc).
    • Able to handle, prioritize, multiple projects simultaneously
    • Understanding of financial services and smartphone apps
    • Detailed understanding of the operational aspects of mobile payments and banking industry.
    • Previous experience with Dispute resolution Must be articulate and possess the ability to communicate with patience and empathy.

    N70,000 (gross) + 30,000 ( Kpi bonus).

    Method of Application

    Interested and qualified? Go to PalmPay on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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