ERP Functional Consultant at Netcom Africa

Job Description

Requirements Analysis:

• Collaborate with stakeholders to understand business processes, user requirements, and challenges within the telecommunications domain.

ERP Implementation:

• Lead the design, configuration, and implementation of ERP systems tailored to the telecommunications industry, ensuring alignment with business goals and industry best practices.

Customization and Integration:

• Customize ERP solutions to meet specific telecommunications business needs and ensure smooth integration with existing systems and processes.

Data Migration:

• Oversee data migration processes, ensuring accurate and secure transfer of data from legacy systems to the new ERP platform.

User Training and Support:

• Conduct training sessions for end-users on ERP functionality and provide ongoing support to ensure efficient utilization of the system.

Testing and Quality Assurance:

• Develop and execute test plans to validate ERP system functionality, troubleshoot issues, and ensure a high level of quality and reliability.

Documentation:

• Create comprehensive documentation, including functional specifications, process flows, and training materials, to support ERP implementation and ongoing maintenance.

Collaboration:

• Work closely with cross-functional teams, including IT, finance, operations, and management, to ensure ERP solutions align with overall business objectives.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• Proven experience as an ERP Functional Consultant with a focus on telecommunications (4 years).
• In-depth knowledge of ERP systems (Microsoft Dynamics, SAP, Oracle ) and their application in the telecommunications industry.
• Strong understanding of telecommunications business processes, including billing, network management, and customer relationship management (CRM).
• Excellent communication and interpersonal skills.
• Project management experience is a plus.
• Relevant certifications in ERP and telecommunications are highly desirable.