Entry Clearance Assistant AA at British High Commission

Job ID: 26/22 LOS
Location: Lagos 
Duration of Post: 3 months
Type of Position: Fixed Term
Working hours per week: 37 hours
Grade: Administrative Assistant (AA)
Type of Post: British Deputy High Commission
Job Subcategory: UKVI (UK Visas and Immigration)
Job Category: Other British Government Departments (Partners across Government, including UK Visas)
Start Date: 1st September, 2022

Main Purpose of Job

• Print visas according to manifests sent from the UK decision-making teams.
• Assure the security and integrity of visa writing processes according to UKVI policy and guidance
• Dispatch decisions according to manifests sent from the UK decision-making teams, whilst assuring security and integrity according to UKVI policy and guidance
• Manage the content, security and integrity of the passport bank to assure an organised and efficient storage process according to guidance

Roles and Responsibilities
What will the jobholder be expected to achieve?

• Process the printing of documents for cases sent by the UK decision-making teams;
• Book Visa Application Centre appointments and provide support to key stakeholders. Ensure all facilitations/Note Verbale applications are processed and recorded accurately;
• Take responsibility to resolve enquiries from TLS, internal and external stakeholders;
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according;
• Receive, record and follow through to resolve all overturned cases, by commenting on CRS and dispatching to the VAC in line with agreed procedures;
• Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader;
• Perform other ad-hoc duties at special request to support British High Commission and UKVI business delivery

Essential Qualifications, Skills and Experience 

• Previous experience working in a visa office or international company. Excellent standard of IT and written English

Desirable Qualifications, Skills and Experience:

• Previous and recent experience (within 2 years) working in a visa production office

Required behaviours:

• Changing and Improving, Managing a Quality Service, Delivering at Pace, Working Together.

Salary  
NGN 317,764.81 / Month.

Other benefits and conditions of employment 
Learning and development opportunities (and any specific training courses to be completed):

• Due to the temporary nature of the role, there are limited learning and development opportunities available to the successful applicant.  
• An analysis of training needs will be discussed between the successful candidate and line manager.