InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers.
InEvent is a remote event tech company with InEventers in over 13 different countries, speaking together...
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Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upselling through customer/client experience;
Suggest optimization of existing processes within all Customer Success initiatives;
Support Enterprise clients over emails and virtual calls
Ideal profile
1+ years of experience in a Customer Success or Account Management position is a must;
Exceptional ability to communicate and foster positive business relationships;
Technical skills are a must;
Accountability and personal organization are essential;
Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
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