Enterprise Account Manager (Finance Sector Customer Experience) at Huawei Technologies Co. Ltd.

Key Responsibilities:

Customer Relationship Development & Project Implementation:

• Follow the end-to-end (E2E) process of regional customer relationship development and project implementation.
• Ensure the achievement of market targets, sales targets, and collection targets while improving customer relationships.

Customer Relationship Building Capability:

• Build and strengthen relationships with mid- and senior-level executives.
• Successfully establish exclusive customer relationships and influence decision-making chains.
• Guide and assist in handling negative events with customers in a professional manner to maintain trust and satisfaction.

• Customer Requirement Understanding:

• Gain deep insights into customer pain points and requirements.
• Effectively present tailored solutions, influencing customer decision-making and guiding them towards purchasing Huawei’s offerings.

Corporate Strategy Execution Capability:

• Undertake regional strategic objectives and develop specific strategies based on comprehensive market analysis (industry, customer, competition, Huawei, and opportunities).
• Lead the formulation of comprehensive enterprise accounts strategy, bidding project developments for enterprise products.
• Drive project milestones, timelines, and deliverables to ensure successful project completion and customer satisfaction.
• Effectively implement these strategies to meet business goals and enhance the company’s position in the market.

Team Building Capabilities:

• Lead and organize team-building activities, ensuring organizational stability and creating high-performance teams.
• Maintain a motivating environment to encourage collaboration and improve team effectiveness.

Requirements:

Sales Experience & Industry Knowledge:

• Minimum of 3 years of sales experience in enterprise hardware products, with a strong customer network in the Finance & Fintech.
• Understand the products and solutions of major ICT vendors, such as network, storage, and servers.
• Proven track record in sales and relationship-building with large enterprise clients.

Customer Relationship Building:

• Ability to build and improve relationships with mid- and high-level executives.
• Skilled in establishing exclusive customer relationships and influencing decision-making processes.
• Experience handling negative events and managing customer concerns to safeguard business relationships.

Project Operation Capability:

• Ability to lead projects independently and manage most project expansion tasks with minimal supervision.
• Proven experience in managing the full project lifecycle, from initiation to completion, ensuring that all customer expectations are met.

Solution Matching & Understanding Customer Requirements:

• Ability to understand customer requirements in depth, identifying how Huawei's solutions fit within their business scenarios.
• Provide expert guidance to help customers solve problems and achieve business success using Huawei’s solutions.

Communication and Negotiation Skills:

• Excellent communication and negotiation skills to engage with internal teams and external clients.
• Ability to effectively present solutions, align expectations, and close deals.

Requirement:

• Diploma/Bachelor’s degree in Engineering, Telecommunications, Business Administration, or related field (Master’s degree advantageous).
• Be familiar with the carrier and ICT market
• 3 years of experience in ICT products and hardware.
• Proven track record in project management, achieving targets, and driving business growth.
• Understand the products and solutions of major ICT vendors, such as network, storage, and servers and be able to communicate with CXOs.
• Certification of mainstream vendors, such as Huawei, Cisco, and Dell/EMC, is preferred.