Engineer - VAS Messaging Operations at MTN Nigeria

The Engineer VAS - Messaging Operations will report to the Manager: Messaging Operations; the individual SPOC for messaging for MTN GC. The individual is responsible for planning, designing, delivering, and supporting the Messaging solutions in line with the business requirements

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The role will be accountable to achieve the following objectives:  

• To act as a Subject Matter Expert for Messaging in MTN GC 
• To coordinate and manage vendor activities during the project deployment to guarantee market time and compliance with partner requirements. 
• To drive Messaging Services features and platform evolution inside the MTN GC, through harmonization & hosting projects, in cooperation with partners and Opcos within the region. 
• Developing and maintain technical project documentation. 
• Delivering detailed functional and technical analysis against project work packages in line with solution designers in other squads; handshakes on the specifications of the integration points. 
• Preparing design documents for the delivery. 
• Together with Ops and Infrastructure teams, studies dimensioning for the systems in the domain based on the traffic forecast provided by the business unit. 
• Translating requirements into engineering design and logical units of work (tasks) with the solution developers. 
• Supporting testers for test case preparation, reviews test cases. 
• Participating in User Acceptance Testing (UAT) for Messaging projects before production releases. 
• Facilitating UAT and production issues investigation. 
• Providing design support for defects and issues raised by relevant stakeholders regarding the domain under the team’s responsibility. 
• Preparing and present solutions for IT Architecture Board. 
• Executing RFP/RFP & SOW process if required. 
•  Working with the solution architect to maintain product roadmaps and target architecture. 
•  Reviewing and approving vendor design documents; follow-ups vendor development. 
• To drive cross-functional projects and alignment, especially with commercial and security teams. 

Qualifications

Education: 

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred)  
• Relevant certification/accreditation/membership with professional body as required for role  
• Fluent in English and language of country (preferable)  

Experience: 

• 5+ years’ experience in an engineering field 
• Expert in SMS/SS7/IP/SMPP data solutions 
• Experience with SMS Routing, Hub and Firewall technology 
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology 
• Understanding of Change Management Life Cycle Principles 
• System Support and Trouble Analysis skills (root cause analysis, alarm management platforms, troubleshooting, etc.) 
• Server & System Administration skills 
• Knowledge of Analysis Tools  
• Hardware installation and repair skills 
• Knowledge of OSI network protocol design 
• Knowledge of Configuration, Backup, and Restoral processes necessary to support the telephony/voice infrastructure 
• Experience using and writing technical documentation 
•  High level vendor certifications (i.e., CCNA) 
•  Ability to lead engineering teams 
• Expert analytical and problem-solving skills 
• Must have experience in eTOM, SID and NGOSS Framework. 
• Excellent communication and presentation skills, both verbal and written. 
• Ability to solve problems using a creative and logical mind set. 
• Worked across diverse cultures and geographies (advantageous)