Engineer, Service Performance at T2 (Formerly 9Mobile)

Job ID: IRC5080

Job Summary

• Monitoring, reporting and analysis of network key performance indicators.

Principal Functions

• 24/7 real-time monitoring of network key performance indicators
• Identifying network impacting issues that are not visible or recognizable by alarms via KPIs
• Flagging of degraded network key performance indicators for resolution
• Pre- and post-implementation KPI monitoring, analysis and reporting for planned network technical changes.
• Tracking and reporting of KPI for new technical features and equipment deployment
• Support resolver teams for network fault resolution through monitoring and reporting of KPI during and after fault resolution
• Generation of Daily, weekly, monthly KPI reports for network nodes (BSS, IP, VAS, Core PS/CS and Transmission)
• Generation of OPCOM reports and other network reports
• Support reconciliation of KPI figures with 9mobile service providers and customers.
• Handling periodic and ad hoc reports for Network Operations
• Perform other duties as assigned by the Head, NOC & BSS.

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience.

Experience, Skills & Competencies
Knowledge:

• Network availability and capacity management
• Network administration
• Microsoft Office suite
• Network Surveillance/monitoring tools(advantage)

Skills:

• Communication
• Analytical skills
• Personal Effectiveness
• Problem Solving
• Presentation

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus