Engineer, NOC at T2 (Formerly 9Mobile)

Job Summary

• Handle network monitoring and surveillance, track network incidents and assist with the resolution of all network issues.

Principal Functions

• 24/7 monitoring of active and passive network nodes (RAN, IP, Core, VAS, Transmission, Data centre passive equipment and enterprise solutions)
• Escalation of alarms, outages, dips, degradations, and other failures to field and BO teams for support, COF, and resolution
• Follow-up with resolver teams for resolution of network faults and incidents
• Management of incident tickets (TT creation, assignment, tracking, update, and closure) within SLA
• Provision of support for troubleshooting of POF and COF for network incidents
• Provision of support for field engineers in checking current alarms and operational status to ensure they are guided appropriately in fault resolution
• Interfacing (escalation and resolution follow-up) on network faults and incidents with other service providers(Colocation service providers, lease lines and interconnect service providers, etc.)
• Provision of regular periodic updates on all network faults and incidents
• Send notifications for planned/unplanned outages to all stakeholders
• Provide operations primary point of interface for enterprise customers and partners
• Conduct initial demarcation of enterprise customers and partners complaints
• Notify customers of problems on enterprise services and provide regular periodic updates on ongoing resolution actions till service restoration
• Work with back office to ensure visibility of all network nodes
• Process access to MGWs, BSCs, data centres and network sites for maintenance and troubleshooting
• Perform other duties as assigned by the Incident and Surveillance Manager

Educational Requirements

• First Degree or equivalent in Electrical or Computer Engineering or a related discipline
• Two (2) years post NYSC work experience

Knowledge:

• Network Administration
• Microsoft Office suite
• Network Surveillance/monitoring tools (advantage)

Skills:

• Personal Effectiveness
• Problem Solving

Behavior:

• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Teamwork
• Customer Focus.