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  • Posted: May 7, 2025
    Deadline: Not specified
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    At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require ...
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    Engineer - Inshop Technical Support (Technical Help Desk)

    Major Deliverables

    • First line contact, providing technical assistance to all walk in customer at Shops
    • Assist in after sales device setup, installation, and configuration processes for new subscribers
    • Create a positive customer experience
    • Assist / guide customers to handle different hardware and software application as required
    •  Perform diagnostics, troubleshooting, repairs and upgrade on all access devices
    • Liaise with device & terminals unit, for all hardware errors & related replacement cases
    • Document help desk tickets/resolutions, and maintain defective device inventory list for shop
    • Recognize areas & forward plans for internal improvement to the Territory Sales Manager

    Essential Attributes 

    • Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused, Team Player,

    Desired Attributes 

    • Relevant Industry Experience, been on the front end handling customers and team.

    Qualifications HND / Graduate in Electrical/Electronics/Computer/Communication/Info Tech

    Desired Experience 

    • 1 to 2 years in the telecom sector.

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    Method of Application

    Interested and qualified? Go to Careers Verified on docs.google.com to apply

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