Engineer - Benchmark and Measurement at MTN Nigeria

Mission:

• To carry out network benchmarking and measurements and provide visibility to the relative ranking of MTN network against competitors.
• To measure the network indicators and provide NWG with data and information on comparative analysis.
• To evaluate trends in network performance and recommend solutions to optimize network performance.

Description:

• Proactively identify and escalate areas with network coverage issues, poor network services, loss of signal strength, and data service faults on the network to avoid loss in revenue.
• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by third-party vendors.
• Generate comparative analysis reports from vendors drive test activities.
• Network performance analysis and trending are reported to the relevant units for necessary actions.
• Investigate network-related exceptions and give relevant recommendations for network QoEQoS improvement.
• Carry out competitive networking benchmarking test analysis with recommendations and coordinate activities to ensure MTN Nigeria’s competitive edge performance.
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive an improved experience.
• Relating with the radio planning and optimization team, ensure that all radio-related issues are resolved and timely.
• Engage with Managed Service Vendors to deliver an improved customer experience.
• Liaise with the customer experience team on the network-related components of the Net Promoter Score (NPS).
• Engage with Customer Relations (CR), ensuring that network-related customer feedback is resolved and closed.
• Relating with the Radio Planning and Optimization team, ensure that all radio-related issues are resolved and timely.
• Follow up with network complaints to ensure faster resolution of service quality issues and customer complaint calls.
• Ensure NPS and customer experience index improvement as agreed by the business.

Education:

• First degree in Electrical / Electronics, Computer or Telecommunications Engineering.
• An MSC or M. Eng. is an added advantage.
• Fluent in English

Experience:

3–7 years’ experience in an area of specialization, with experience working with others

• Experience working in a medium organization
• Experience in 2G and 3G radio optimization.
• LTE optimization and multi-vendor experience are added advantages.
• Expert knowledge on 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge of the LTE drive test is an added advantage.
• Experience in network performance analysis, trending, and reporting in a managed services environment or setup.
• Capable of leading process analysis and providing objective feedback on areas for improvement.