End User Support Engineer (Team Lead) at GVA Partners

Job Description
Our client is seeking to hire knowledgeable End User Support Engineers, Team Lead (15) to lead the team.

Responsibilities:

• Managing End User Engineers and their day to day activities, workload, performance and productivity in an efficient and an effective manner.
• Responsible for incident, request, problem, IMAC and escalation management.
• Responsible for day-to-day reporting and communicating to IT Management from operations and projects perspectives.
• To provide support in operations in the domain of End User Support.
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals.

Requirements:

• Bachelor’s degree in computer science, computer engineering and any other related discipline
• Minimum of 8 years’ experience in a technical support environment
• Strong leadership skills
• Advanced troubleshooting skills