Employee Relations Partner at Moniepoint Inc.

About the Role

• The Senior Associate, Employee Relations Partner is an experienced case management specialist and subject matter expert responsible for maintaining fair, compliant, and high performance workplace culture. 
• This role exists to ensure that employee relations (ER) practices not only mitigate risks but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations.
• Beyond case management, the  Senior Associate, ER Partner shall provide on the ground reference point for process and quality questions on conflict resolution, policy interpretation and culture alignment. 
• The role requires sound judgment, attention to detail, and the ability to balance empathy with fairness, so that leaders and HRBPs can rely on clear, well-reasoned guidance grounded in both compliance and Moniepoint's values. 

Duties & Responsibilities

• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Serve as a trusted voice of objectivity, balancing employee advocacy and organizational needs in every decision.
• Partner with leaders, HRBPs, and Legal teams to resolve complex employee relations cases with fairness, consistency, and business alignment.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Analyze ER trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy Updates.
• Support the ER Partner in preparing data and reporting for ER metrics, trend analysis, and management reviews.
• Maintain accurate, up-to-date case records and ensure documentation meets the standard required for internal audit, appeal, or external legal challenge.
• Liaise with Legal, Internal Control, Compliance, and other functions on case-specific matters, escalating appropriately per the established escalation framework.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
• 3–5 years of progressive HR or Employee Relations experience, including direct case management in a complex regulated environment.
• Strong knowledge of labor laws and employment practices, with exposure to multiple geographies considered an advantage.
• Proving experience managing investigations, conflict resolution, and policy enforcement. 
• Strong written communication skills, with the ability to produce clear, well-organised case documentation under time pressure.
• Excellent stakeholder management and influencing skills, with the ability to engage senior leaders confidently.

Preferred Qualifications:

• Professional certification in progress or completed (e.g., CIPM, SHRM, or relevant Legal/ER specialization).
• Experience in fintech, banking, or other high-growth, multi-entity organizations.
• Familiarity with case management or HRIS platforms used to track disciplinary and grievance matters.

About You:

• You’re calm, objective, and grounded — even in high-stakes situations.
• You balance empathy with fairness and have strong judgment on what’s “right” versus what’s “easy.”
• You communicate with clarity and confidence, building trust at every level.
• You think systemically — you see patterns behind cases and design solutions that prevent recurrence.
• You value compliance but see your role as enabling business success, not blocking it.

What Success Looks Like

• You are recognized as a trusted advisor by business and HR leaders on complex ER and compliance matters.
• Consistent, fair, and timely resolution of employee relations issues across all entities.
• Reduced recurrence of ER incidents through proactive coaching, early intervention, and data-led prevention.
• Enhanced ER literacy among managers and HRBPs through structured education and guidance.
• Policies and practices are perceived as clear, fair, and aligned with Moniepoint’s culture and legal standards.