EFT Support Engineer at Interswitch

Responsibilities

• Responsible for providing second-level support to financial institutions using Interswitch solutions running from within their site.
• Works independently to collate and analyse data using pre-determined tools, methods and formats.
• Supports and enables others to use and benefit from existing data management Systems.
• Explores issues and/or needs to establish potential causes, related issues and barriers.
• Provides advice on designing new processes and systems to achieve professional standards and desired outcomes.
• Analyses specified problems and issues to find the best technical and/or professional solutions.
• Helps senior colleagues manage internal client and customer relationships by using sales/client systems and protocols.
• Contribute to the preparation of various data and analytics reports.
• Ensure customer requests and complaints are resolved within SLA
• Ensure report of activities are shared and discussed with acquirers within stipulated timeframes.

Requirements

• University First Degree.
• At least 3 years work experience.
• Reporting skills.
• Data Collection and analysis skills.
• Data Management Skills.
• Ability to use Postilion suite; Thales solutions.