Ecommerce Telesales Representative at Capsgain Solutions

Are you a skilled salesperson who can convince customers and close sales over the phone? We are currently seeking passionate individuals with a flair for sales and marketing to join our telesales team in Ojodu Berger, Lagos. As a Telesales Representative, you will be responsible for making outbound calls to potential customers and convincing them about our products.

Key Responsibilities:

1. Order Confirmation and Customer Engagement:

   • Initiate prompt and friendly contact with customers who have placed orders.
   • Confirm the details of their order and delivery preferences.
   • Address any questions, concerns, or objections customers may have.

2. Coordinating Delivery:

   • Send customer details to the delivery team for order dispatch.
   • Follow up with the delivery agent and the customer via phone to ensure a swift and accurate delivery.
   • Ensure the successful completion of each delivery.
   • Report the delivery status and details promptly to the relevant teams.

Qualifications:

• Excellent communication and interpersonal skills.
• Excellent sales skills
• Customer-centric mindset with a passion for providing outstanding service.
• Strong problem-solving abilities and a positive attitude.
• Ability to effectively address customer concerns and objections.
• Prior customer service or sales experience is a plus, expecially in an E-commerce setting

If you are enthusiastic about helping customers, and closing sales over the phone, we invite you to apply for this position. Join our team and be part of an exciting journey to redefine online shopping experiences.