E-Fraud Investigator at Guaranty Trust Holding Company Plc(GTCO)

Industry: Financial Services
Reporting Line: Head, Electronic Fraud Desk

Key Responsibilities

• Monitoring of E-transactions across all channels
• Investigation/Resolution of all e-transaction complaints and accurately document all actions taken on a case
• Fact finding engagement with internal and external stakeholders
• Identifying system improvements to prevent fraudulent activities.
• Interactions with other banks and FINTECHs
• Management of fraud database
• Rendition of fraud and BVN returns

Qualifications
Academic Qualification:

• Bachelor's Degree
• CFE / CISA qualification is an added advantage​.

Experience:

• 3 years banking experience

Competencies / Skills:

• Good communication and writing Skills
• Analytical and problem-solving skills
• Good knowledge of E-payment systems and trends
• Proficiency in Microsoft Office Applications
• Time Management.