E-commerce Sales & Product Specialist at Geoinfotech

Job Description

• We are seeking a dynamic and results-oriented E-commerce Sales and Product Specialist to join our team.
• This role involves managing and optimizing our online sales channels, providing exceptional customer service, and promoting our products effectively.

Roles and Duties
Product Knowledge and Expertise:

• Develop a deep understanding of our product range, including features, benefits, and target market.
• Stay updated on industry trends and competitor offerings to maintain a competitive edge.

E-commerce Platform Management:

• Manage and optimize our online store(s), ensuring smooth operations and a seamless customer experience.
• Create and maintain engaging product listings, including high-quality images and compelling descriptions.
• Implement effective SEO strategies to improve website visibility and drive organic traffic.

Sales and Customer Service:

• Actively engage with customers through various channels (e.g., email, chat, social media) to provide timely and informative responses.
• Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction.
• Handle customer inquiries and resolve issues promptly and professionally.

Marketing and Promotion:

• Develop and execute targeted marketing campaigns to attract and retain customers.
• Utilize social media platforms to promote products and engage with the target audience.
• Analyze sales data and customer feedback to identify opportunities for improvement.

Inventory Management:

• Monitor inventory levels and coordinate with the supply chain team to ensure product availability.
• Implement strategies to minimize stockouts and optimize inventory turnover.

Requirements

• Bachelor's Degree with 0 - 4 years experience.
• Proven experience in e-commerce sales and marketing.
• Strong understanding of online sales platforms and digital marketing principles.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software (e.g., CRM, e-commerce platforms, analytics tools).
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Passion for e-commerce and a desire to drive sales growth.