E-commerce Operations Manager at Universal Human Resource Consult

Job Overview and Duties

• The E-commerce Operations Manager will oversee the e-commerce business’s logistics operation and manage, improve, and optimize different stages of the e-commerce supply chain.
• He/she will be in charge of overseeing and finding ways to further optimize the supply chain.

Responsibilities

• Ensure accurate and timely order processing, shipping, and delivery to customers
• Implement systems and procedures to prevent stockouts
• Work closely with the customer service team to address customer inquiries, concerns, and feedback promptly and professionally
• Monitor customer reviews and feedback to identify areas for improvement in the online shopping experience
• Generate regular reports and insights to identify trends, opportunities, and areas for improvement
• Monitor competitor e-commerce sites and industry trends to stay ahead
• Identify opportunities to differentiate our business and improve our competitive edge

Requirements and Skills

• B.Sc in Business Management, or any related discipline
• Comprehensive understanding of the logistics system
• Experienced in end-to-end process management
• Excellent communication skills
• Strong problem-solving skills
• Solid troubleshooting skills
• Familiarity with leading E-commerce platforms
• Good leadership and people management.