E-Commerce Operations Lead at TalentSquare

Job Description

• The Ecommerce Operations Lead will be responsible for the day-to-day management and optimization of our ecommerce operations. This role requires a strategic thinker with a strong operational focus to drive online sales growth and customer satisfaction.

General Responsibilities

• Oversee the entire ecommerce operations lifecycle, including order processing, fulfilment, shipping, and returns.
• Develop and implement strategies to improve website performance, conversion rates, and customer experience.
• Manage inventory levels and optimize stock allocation across multiple channels.
• Collaborate with marketing and sales teams to develop and execute effective ecommerce campaigns.
• Analyze ecommerce data to identify trends, opportunities, and areas for improvement.
• Manage relationships with third-party logistics providers and ecommerce platforms.
• Ensure compliance with all relevant ecommerce regulations and policies.

Core Responsibilities

• Efficient Order Execution: Coordinate end-to-end order fulfilment, optimizing logistics for timely delivery and high service standards.
• Data Analytics Utilization: Leverage data analytics tools to track performance, identify trends, and inform operational decisions.
• Operational Efficiency Analysis: Analyse operational data to optimize processes, reduce costs, and enhance overall efficiency.
• Platform Management: Ensure seamless platform operation, maintenance, and optimization for enhanced user experience and sales.
• Inventory Management: Oversee inventory levels, allocation, and forecasting to prevent stockouts and overstocks.
• Customer Experience: Drive improvements in customer satisfaction through efficient order processing, timely shipping, and effective returns management.
• Shopify and Odoo Management: Oversee platform management, order processing, and customer account management on Shopify and Odoo.
• 3PL Relationship Management: Manage relationships with third-party logistics providers to optimize fulfilment operations.

Requirements
Requirements and Qualifications:

• Bachelor’s degree in business, supply chain management, or a related field.
• Minimum of 5 years of experience in ecommerce operations management.
• Proven track record of driving ecommerce growth and profitability.
• Strong analytical skills with a data-driven approach to problem-solving.
• Experience with ecommerce platforms (e.g., Shopify, Odoo, Magento, WooCommerce).
• Excellent project management and organizational skills.
• Strong leadership and communication skills.
• Ability to thrive in a fast-paced, dynamic environment.

Strong Advantage With

• Experience in ecommerce (fashion) and retail environment.
• Proficiency in developing web applications with HTML, CSS, HTL, and JavaScript