E-Commerce Manager at Fadac Resources

Our client is the foremost luxury goods company in Nigeria with a diversified portfolio that consists of over 13 of the world\'s most prestigious luxury brands. Due to expansion, they are looking to fill the role of E-COMMERCE MANAGER.

Job Responsibilities:

• Manage the team and be responsible for all day-to-day operational aspects of the e-commerce channel (desktop, mobile, tablet), including inventory management, merchandising, content publishing, product information, user experience, order fulfillment, shipping methods, payment methods, customer service & housekeeping.
• Partner with cross-functional teams, including IT, Marketing, Inventory, Customer Service, and Logistics, to identify opportunities and to drive business and execute new business strategies
• Deliver on sales targets as identified in the company’s strategic plan.
• Drive commercial fundamentals (KPIs, traffic, conversion, site experience, AOV, etc) and develop industry benchmark operational excellence
• Improve and deliver on the online consumer experience (brand/product/service/NPS) while ensuring consistent brand and user experience for all online platforms
• Launch successful sales events through partnering with cross-functional teams and supervising online promotions and site initiatives
• Monitor and maintain the online inventory for all SBUs
• Monitor customer service and fulfilment issues. Partner with Customer Service to resolve escalated issues in a timely and efficient manner. Manage relationships and SLAs with Customer Service, Fulfillment Center, and Platform vendor
• Work closely with the Marketing team by supporting with data to create more effective marketing.
• Troubleshoots and resolves issues with data feeds, integrations, site tags, and other aspects of the website environment. Builds strong working relationships with service providers and system integrators.
• Provides analysis & performance reports, including daily, weekly, and monthly reporting of KPI’s and recommending changes to improve performance to achieve P&L results.

Job Requirements:

• Minimum of a first degree in Marketing, Business Administration, Humanities, or a related field.
• Preferably a background of at least 10 years specializing in E-Commerce.
• In-depth knowledge of different social media platforms, website analytics, and best practices.
• Outstanding interpersonal and communication skills.
• Organizational skills.
• Project management ability.
• Administrative writing and reporting skills.
• Expert communication skills, both verbal and written
• Creative with a strategic mindset
• Flexible to changing conditions and possessing a high level of integrity
• Expert knowledge of various business principles such as marketing strategy, financial analysis, and supply chain oversight
• Expert understanding of different technological components of online commerce
• Knowledge of database creation and management
• Knowledge of search engine optimization tactics, data mining, and security issues