E-Commerce Manager at Compovine Technologies

Responsibilities

• Analyse new market trends, business opportunities and market segments in global and local landscape.
• Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
• Analyse service quality and customer satisfaction.
• Assess potential partnership prospects.
• Define and revise order fulfilment policies and procedures.
• Design business questions to be used for data mining and analysis.
• Develop a service recovery framework.
• Develop and implement roadmap for online store's functionality.
• Develop service operations.
• Develop, manage and measure performance of technology vendor relationships.
• Drive e-commerce sales performance.
• Encourage service innovation.
• Generate ideas and strategies based upon data-driven insights and recommendations.
• Implement e-commerce strategic and tactical programmes.
• Manage and review e-commerce operations and processes.
• Manage customer retention and loyalty programmes.
• Manage sales, promotions, marketing and social media campaigns, and programmes over digital platforms.
• Manage the procurement and implementation of new technologies.
• Measure order fulfilment and customer satisfaction performance.
• Monitor and review data mining and analytics tools.