E-Business Officer at Personal Trust Microfinance Bank

Job Description

• The E-business Officer is responsible for the alignment of e-business strategies with the short and long terms goals of the bank.
• The job holder ensures the support and growth of e-products and services in order to achieve the digital transformation vision of the bank.

Duties and Responsibilities

• Increase the profitability of e-business by achieving e-business budget.
• Assist the Head of E-business on project implementation within budget and set time frames.
• Comply with operating manuals / procedures for e-products operations.
• Comply with strategies to increase the bank’s market share by growing the number of active users of e-business solutions.
• Manage each channel as a business, focusing on service delivery income streams and costs Manages all self-service channels including websites, applications, software’s etc.
• Supervise Cards, and mobile money operations of the bank.
• Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs.
• Ensure reconciliation of ledgers and settlement of transactions.
• Ensures fees due to the bank are received from third parties as and when due.
• Provides user support for the core banking and alternative banking channels.
• Implement security measures to protect systems and infrastructure.
• Report all suspicious or fraudulent activities to Compliance.
• Flexibility to carry out any other task as requested by Management.

Qualifications

• HND/BSc/ in IT or Computer Science
• Evidence of completion/ exemption of/from NYSC
• Evidence of completion of Microfinance Certification program.

Experience:

• Minimum of five (5) years’ experience in IT and e-commerce in a bank.

Skills:

• Channel Management
• E-Banking Business Savvy
• Business Acumen
• Product Development
• Ability to multi task and meet tight deadlines
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Strong strategy and implementation skills
• Proficient in the use of MS Office Suite.