Duty Manager at WosAm Arena

Responsibilities

• Oversee all aspects of hotel operations, ensuring smooth and efficient day-to-day management.
• Supervise and lead a team of staff, including front desk personnel, housekeeping, and maintenance teams.
• Maintain high standards of service and guest satisfaction by continuously monitoring operations and addressing any issues promptly.
• Handle guest inquiries, concerns, and complaints with professionalism and resolve them to the guests' satisfaction.
• Collaborate with department heads to develop and implement effective strategies to maximize revenue and occupancy.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness, safety, and adherence to brand standards.
• Manage and optimize hotel inventory, including room allocation, rates, and availability, in coordination with the reservations team.
• Train and develop staff, ensuring they are well-equipped with the necessary skills and knowledge to deliver exceptional service.

Qualifications and Skills

• Candidates should possess a Diploma / Degree in Hospitality Management or a related field with 3 - 5 years of relevant work experience.
• Candidate must have a driving skill.
• Previous experience in a managerial role within the hospitality industry, preferably in a hotel setting.
• Excellent leadership and team management abilities.
• Strong interpersonal and communication skills, with the ability to build positive relationships with guests, staff, and stakeholders.
• Proven problem-solving and decision-making skills.
• Solid understanding of hotel operations, including front office, housekeeping, maintenance, and F&B.
• Exceptional organizational and multitasking abilities.
• Proficiency in hotel management software and computer systems.
• Flexibility to work shifts, including evenings, weekends, and holidays.