Division Manager, Delivery Support & Implementation (SNDR.2) at African Development Bank - AfDB

The Complex

• The Senior Vice-Presidency is responsible for supporting the President in the day-to-day management of the Bank Group to achieve its strategic objectives and drive a performance culture that will align all processes and systems to deliver high impact results.
• The Senior Vice-President provides effective coordination and leadership to ensure the implementation and monitoring of key corporate decisions as well as the identification of necessary corrective measures and actions.
• The Senior Vice-President leads senior management discussions, the decision-making process and the implementation of key decisions of the Board and Management.

The Hiring Department / Division

• The Department for Development Impact and Results is at the centre of Bank’s efforts to improve operational and corporate performance, accelerate the pace of delivery and increase impact on development.
• As part of its mandate, it also works to strengthen the Bank’s external and internal accountability for quality and results and promotes a performance-driven culture across the organization.
• The Delivery Support and Implementation Division, SNDR2, is responsible for driving delivery and performance improvements in critical priority areas of the Bank.
• It oversees, leads and coordinates operational performance management activities, provides early warning on areas of weak performance, to facilitate quick decision making, and supports organizational Units in delivering the Bank’s mandate.

The Position

• Under the general supervision of the Director SNDR, the Division Manager SNDR2 coordinates performance management activities and ensures sustained focus on the delivery of key priority areas of the Bank.
• The incumbent leads the design and presentation of business intelligence reports on institutional performance and delivery, with the aim to sustain pressure and establish routines on Delivery, inform the decision-making process, and highlight areas requiring attention and corrective measures.

Key Functions
Under the general supervision of the Director SNDR, the duties of the Division Manager SNDR2 will include, among others, the following:
Office Management:

• Coordinate the formulation and execution of the Division’s Work Programme and Budget
• Provide effective leadership and supervision of the delivery support team.

Corporate Performance Management and Delivery:

• Provide leadership and coordination of performance management activities to ensure sustained focus on the delivery of key priority areas of the Bank and reporting thereof.
• Advise the Director, the Senior Vice-President, and Senior Management on the Status of Delivery through periodic and ad-hoc Delivery Status updates to facilitate informed and timely decision-making.
• Lead and facilitate the setting, monitoring, and reporting of institutional commitments, delivery plans, Key Performance Indicators, targets, and trajectories to drive delivery efforts.
• Lead performance dialogues with Management on operational performance management issues supported by Business Intelligence reports and routine delivery tracking updates.
• Oversee in-depth reviews of critical business processes and delivery systems to identify and address areas   of duplication, inefficiency, and bureaucracy affecting organizational performance and effectiveness.

Organizational Effectiveness:

• Coordinate and facilitate Annual Operations Work Planning meetings and Mid-term reviews designed to enhance planning, delivery and accountability of annual and medium-term operational plans.  
• Lead Delivery labs to consult, brainstorm and address delivery bottlenecks and challenges.
• Champion and support the design and implementation of integrated Management Information systems and foster stewardship of corporate data to ensure consistency, timeliness, accuracy, and completeness of performance data.
• Champion and support an enabling accountability and performance management culture across the Bank.

Competencies (Skills, Experience, and Knowledge)

• Hold at least a Master's Degree in Business Administration, Management, Finance, Economics or other relevant fields.
• Have a minimum of eight (8) years of relevant experience (of which three (3) must have involved managing and/ or supervising teams) in performance management, delivery support, and reporting with a solid understanding of both corporate and operational performance issues.
• Experience in Business process reengineering and knowledge in development and use of Corporate Scorecards and Dashboards.
• Excellent analytical and problem-solving skills with an established track record in achieving results.
• Strong leadership qualities, and excellent interpersonal and negotiation skills to build consensus between competing interests and priorities.
• Organizes and monitors work distribution with efficiency in order to facilitate the workflow and ensure timely completion of deliverables.
• Proven experience in coordination activities with demonstrated ability to work across institutional boundaries with various teams, build and lead a team of professional staff, and utilize the talent and expertise of team members in a productive way.
• Excellent team player and leader to ensure positive working relations across the Bank.
• Ability to work effectively in French or English, with a good working knowledge of the other language.
• Competence in the use of standard Microsoft Office Suite applications (Word, Excel, Access, PowerPoint); knowledge of SAP is a plus.