Distribution Team Leader at International Breweries

Key Purpose of This Role

• Is to drive a consistent customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly.

Key Roles and Responsibilities

• Grow profitability by exploiting delivery mode opportunities.
• Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.
• Implement DPO management routines
• Operational work diagnosis (OWD) done to check compliance to all SOP's and standards
• Dedicated work area 5's inspection / audit, visual boards updated with 5's scores and gaps
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC
• Track Customer delivery performance (CDP) reasons & action plans developed and implemented
• Driver feedback analysis done, and feedback given to drivers
• Relevant customer service training conducted for delivery team
• Refusals tracked, analysed and action plans created and implemented
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC
• Transport labour productivity - GOPS completed, and action plans developed
• Delivery process standardized and SOP's implemented
• Plan vs actual km analysed, action plans developed and implemented
• Maintain open communication channels with CIC and Centralized Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Own and Drive Implementation of DPO:

• Engage with the Plant regarding their DPO dream by driving DPO on the shop floor.
• Representation during milestone audits will be necessary to support the Plant’s DPO dream.

Qualifications, Experience and Skills Required

• B.Sc / B.Tech / HND in a related field
• Minimum of 2 years’ experience in logistics and supply chain function
• Good MS Office proficiency
• Assertiveness and creativity
• Good problem-solving ability
• Attention to detail
• Methodical record keeper
• Ability to work effectively in team.

Traits & Competences Required:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement.