Distribution Team Lead at International Breweries

Location: Sagamu, Ogun

Overall Purpose of the Function

• The primary function of this position is to drive a consistent Customer service experience by ensuring superior in-trade execution of the Distribution lever while executing our competition strategy responsibly.
• Grow profitability by exploiting delivery mode opportunities.
• Ensure DPO Delivery Pillar and Good Operating Practices are adhered to.

Responsibilities and Accountabilities

• Implement DPO management routines Operational work diagnosis (OWD) done to check compliance to all SOP's and standards
• Dedicated work area 5's inspection / audit, visual boards updated with 5's scores and gaps
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC Track Customer delivery performance (CDP) reasons & action plans developed and implemented
• Driver feedback analysis done, and feedback given to drivers
• Relevant customer service training conducted for delivery team
• Refusals tracked, analyzed and action plans created and implemented
• OWD's done for Quality, truck departure, truck arrival and truck delivery process at POC
• Transport labor productivity - GOPS completed, and action plans developed
• Delivery process standardized and SOP's implemented
• Plan vs actual km analyzed, action plans developed and implemented
• Maintain open communication channels with CIC and Centralized Planning
• Track and adhere to SLA with stakeholders to leverage appropriate relationships

Qualifications

• Minimum of B.Sc. / B.Tech / HND in a related field.
• 2 years’ experience in Logistics and Supply Chain Management

Traits & Competences Required:

• Knowledge of customer service principles
• Strives for customer service excellence
• Demonstrates reliability
• Good interpersonal skills / builds good relationships
• Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation
• Ability to adapt to change effectively
• Excellent coaching capability
• Strives for continuous improvement.