Dispute Resolution Officer-Smartcash PSB Airtel at Airtel

Job Purpose

• To handle all chargeback transactions raised against SmartCash PSB on the different switching platforms.

Key Responsibilities

• Extract chargeback reports from available portals and effectively resolve all claims in an accurate and timely manner.
• Review and accurately respond to communications received from settlement bank and/or the switch to identify if there are any variations with items logged in the portals.
• Engage Technology team to correct any identified issues on chargeback system/reports.
• Develop reports and analysis to support metric tracking statistics to management as requested to advise as to the status, volume, and potential chargeback exposures (if any).
• Processing of chargebacks to resolve valid submissions, authorized deductions and adjusting entries.
• Analyze and validate all chargeback disputes going into pre-authorization as notified by the Switching Company or Arbitrator.
• Timely engagement with all merchants and agents to obtain any pre-authorization evidence to avoid any financial exposures during chargeback dispute resolution.
• Identify and notify to the Team Lead or Head of Operations on any suspicious activity related to chargeback process.
• Confirm all debits passed on the Acquirer (Smart Cash PSB) by the switching company or settlement bank. This should include complete validation of all entries passed in the account.
• Perform other related duties as assigned by Line Supervisor/Manager.

Educational Qualification, Experience & Competencies

Education and Certification:

Must Have:

• Bachelor’s degree or HND in Banking & Finance, Accounting or Finance.

Work Experience

• Over 5 years working experience in the Fintech or banking industry, fully integrated in all aspects of chargeback process.
• Experience on settlement and daily reconciliation process will be an added advantage.

Skills and Competencies

• Advance skills and working knowledge of MS Office suite including Word, Excel, and PowerPoint.
• Excellent communication and organizational skills.
• Ability to pay attention to details.
• A general knowledge of accounting principles.